Understand, simplify, structure
My expertise goes well beyond technology. It rests on an understanding of organisations, their leaders, and the challenges they face every day.
Some people build software. Others build companies. Others build communities. For more than forty years, I have been building organisations.
Whether a small business, a municipality, a government department, a community organisation or a startup, my role stays the same: understand the problem, simplify the situation, and put a structure in place that lets the organisation grow sustainably.
My expertise goes well beyond technology. It rests on a deep understanding of organisations, their leaders, their employees and the challenges they face every day. Technology is a means. It has never been the point.
On the technical side, I designed my first cloud architecture in 2008, back when the word "cloud" still made IT departments smile. Since then I have worked with organisations such as Hydro-Québec, Desjardins, Bombardier Aerospace, Intact Financial and Société Générale, in environments ranging from fifteen servers to more than four thousand.
On the human side, I founded CARE Montréal, a homelessness shelter organisation that became Montreal’s first mixed shelter open twenty-four hours a day with no conditions of entry. It grew to four sites and 250 staff, and is now run by Cap St-Barnabé — which was the goal.
Today my work is split between cybersecurity and identity architecture engagements within the Government of Quebec, leading ITGS, building Synera and Moja, supporting boards of directors, and speaking.
I say what I do and I do what I say.
At a glance
- Solutions architect
- Strategist
- Entrepreneur
- Translator
- Builder
- Based in
- Montreal, Quebec, Canada
- Ventures
- ITGS inc. · Synera · Moja
- Languages
- Français · English
Certifications and education
A certification proves you studied a subject on a given date. It does not prove you can use it — that is what the engagements are for. Here they are all the same.
Certifications
- 2013MCITP — Configuring and Deploying a Private Cloud with System Center 2012Microsoft
- 2013DCIE — DataCore Certified Implementation EngineerDataCore
- 2009ITIL v3 FoundationAXELOS
- 2006ITIL v2 FoundationAXELOS
- 1999Microsoft Certified Product SpecialistMicrosoft
Academic education
- 1999DEC — Network management and installationMultihexa, Montreal
- 1991DEC — ArchitectureCégep de Trois-Rivières
Further training
- 2019Conflict managementUniversity of Waterloo — Grebel University
- 2006Workplace conflict management · Oral communicationUniversité de Montréal
- 2005Project management
- 2004–2005Team management and leadershipUniversité de Montréal
- 2002Lotus Domino 6 — Advanced administrator, performance and fine tuning
- 2001Legato SAN Academy — Foundation for Understanding SAN, Designing a Scalable SAN
- 1998Microsoft NT Server, Workstation and Windows 9x
Working principles
Understand before proposing
Most organisations describe a symptom believing they are describing a cause. A diagnosis reached too fast costs more time than it saves.
Simplify before tooling
Adding a tool on top of a confused process produces a confused and expensive process. Simplification always comes first.
Structure for afterwards
What remains in the organisation after I leave matters more than what I do while I am there.
Say what is not working
Someone who no longer dares contradict a leader is of no further use to them. Agreeableness is a slow form of dishonesty.
Nothing active without written scope
In cybersecurity, no offensive action without a defined perimeter and signed authorisation. An absolute rule, not paperwork.
Speak the other person’s language
If the person across from me does not understand, they are not the one with the problem. I am the one who has not finished the job.